How To Make A Complaint About Ebay
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How Complain About Ebay
When something works, it is really great (I am Mr Obvious here), when it doesn't, it is a real pain in the neck (Mr Polite now..)
You cannot beat the soothing feeling when you get annoyed and angry and then get help and understanding you need. You understand that it is slightly false. But you get to vent and you get something for your time. The people you speak to do what their job says they do, IE: Customer Service.
Sadly, the title of this page says it all. If you want to contact Ebay for something that will ultimately make them money, they are happy to help; you get connected to someone who has been trained or at least knows or understands the meaning of their position title: customer service. However, if you have a complaint about Ebay themselves, you will find yourself on one-long-hellish-trip with Ebay.
Ebay (unofficially yet factually) do not address your complaints via email or phone and you will find yourself speaking to passive/aggressive people who will give you all sorts of false information due to the company clearly not allowing certain employees in certain areas of the globe, access to information.
Now, that sounds like security, and it might well be, but, is it customer service? no, it is not. It is a waste of the customer's time in the effort that the customer will just give up and allow Ebay to steal (yes, steal) the customer's money.
I am not the sort to back away and let sly companies like Ebay (or sole people) get away with shoddy practises and I do not want anyone else to ever do the same.. This is why I have written up a few steps to take and a few steps to avoid in order to hold Ebay accountable and not let them annoy and frustrate their customers into submission.
So, before you give up hope and let the frustration unwind, and then return at the mention of the 'Ebay' name. Let us make them do what they are meant to and get the money they owe us back!
Complaints About Ebay Made Via Email
The first thing you should know is that emailing Ebay with a complaint is the most fruitless thing you can ever do. You'd get better results setting up a business storing ice in hell.
Your needs will be ignored and you will be pointed to places on your Ebay account that will have you chasing your own tail for days or weeks. The people who have to deal with email complaints know better than anyone how Ebay actually work, so they just push the email complaints about until you get frustrated and give up.I found that the waiting times are normally twice as long as quoted and can be returned in the wrong language (I got one in Portuguese) and also unformatted (just text, without paragraphs).
Be sure to place your complaint to Ebay at least once or twice so that later you have an argument that their customer services is a joke and a waste of your time.
Complaints About Ebay Made Over The Phone
Phoning Ebay up is pot luck really. Ultimately you will get the same information from the 'Talk To Us' instant message service, IF, you can find the right phrase to give you the link that is, "Belock" doesn't cut it here..
In the end I gave up calling Ebay as I had to wait in line for ages to speak to some "cheerful" soul. Most of the time you speak to some poor person who is tired and will no doubt resemble someone from the Banksy Simpsons' intro persona.
Never the less (without sounding heartless) they are passive/aggressive and seem on the verge of screaming blue murder at you on the phone when you are calmly and collectively detailing your problem/complaint. And I thought this was MY chance for a release and not having to consider someone else?
I was given false information by these "customer service" people twice and I no longer called them after that. They are victims of Ebay also, and I would not get anywhere having a row with them, countless people clearly have taken a different approach though.
Ebay, doing there bit for foreign relations.
Call up once or twice. The same logic applies as with the email. But do not expect to get your complaint addressed and dealt with in any fashion that feels you have been treated like a customer.
Writing Ebay A Letter Of Complaint
This title sounds so, weak? but it is the only one that seems to yield results. You can detail all your problems with the email and telephone customer service people in this letter along with the original complaint.
- Do not shelter away from facts.
- DO NOT be abusive or swear as this will be game over for you and your complaint.
- Make it sarcastically funny so the person reading it knows you are not a brain dead moron on their complainathon journey called 'life'. It may also make them "like you".
- Do NOT lie, if it didn't happen. Do not say it did. Imagine you write for a newspaper though, a really trashy one, and massage the truth to serve your goal if need be. (Do not over do it!!)
- Make the process fun. Most people give up because they take no pride or happiness that they have a company banged to rights.
- Add the impacts that this lack of service has caused to your actual life.
If you live in the UK, you can send your letter of complaint to:
eBay Customer Support
P.O. Box 9473
Dublin 15
Ireland
and then make a online complaint to the financial ombudsman here:
www.financial-ombudsman.org.uk/consumer/form/complaint_form.pdf
These are the people who will give Ebay a roasting and hold them accountable in the ways we cannot. The more complaints, the hotter the roasting. Do not let Ebay get away with it!
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If you live in the US.. You will have to use the chat feature or email ebay for the address. I am in Europe at the moment and they will not give me the address..... It is not online either (!!) If you take the steps I mentioned you will find find the address quite simply.
The same goes for anyone, in any other country. Follow the steps I did above (if you are here now I suspect you have already) and get the address from via over the phone, Instant message or email.
Be sure to reply and tell me your results or problems!
CommentsLoading...
They are terrible! I am not sure where you are from but I would find the address which you can write a complaint to. Email their customer service or use their 'chat to us now' option and just ask for an address to write a complaint to.
Write down all the problems they have caused, the time their lack of service swallowed up, the problems with their service and the fact that you have had to work so hard to get what any normal company would give you as a basic customer right.
If you send the letter make sure you do it recorded delivery as they will no doubt "lose it".
Good luck and let me know how you get on! :)
I purchase a 4GB Andriod fro a seller in China and came it took three weeks to arrive and came defected. Where I contact the seller and he ask me to send it back and I did. I contact ebay customer support to keep them in the loop. Anyway after three weeks he said that he did not recieved it. He sent out a message and I was out of the office and did not think about it until I came back to work. When I did I seen the e-mail that was sent to my work e-mail address and seen that that had cloase the case. I call ebay customer services and try to dispute them closing the case and they said because I did not get back with them quickly. This is not good and I lost some money and dont thinh that was fair.
Ray B, they are very slippery people. I would have a look around their website and see if you can find some point of contact about there service and then seek to contact an offical body, make sure they know what you are planning to do as well, I suspect it may make them do their job, that approach has worked for me before. Good Luck!
They kept me on the phone for nearly an hour a few days ago. I cannot believe they are allowed to do this!
Make sure you contact the people that police them in your country. Let them know you are planning to do this berfore you do it as, this tends to dramatically oil the wheel. Good Luck!
every time there's free listing I'm barred Why because eBay say my P&P is to high. Guess what im usually the one out of pocket I always give the right P&P and refund if its too much I charge.
But there's a patterned starting to emerge also they done this to me for the last 2 yrs and its always when I made X amount of money.
my rating is 100% ? Im V Annoyed
eBay are very customer focused I have noticed. Sellers will leave annoyed but bidders and buyers will return as the whole process is weighed in their favour. I guess it is because eBay need to be good in their eyes.
Eric Hardman 13 months ago
Ibought an item and contacted sellar to arrange payment and collection. I was advised item sold, but Ebay still are demanding payment. Tried complaining, including 45 minute call when I was left hanging on for 10 mintues before hanging up. There seems no system to resolve this by ebay! Experience is as you describe!!!!!!!!!